C.S.R. / Data Entry

Job Description

Duties include but are not limited to; all aspects of order entry, customer service, general clerical duties, and special projects as requested. This position requires a rapid development of product knowledge, computer skills, and excellent interpersonal, written and verbal communication skills. Job involves using independent judgement.

Key Responsibilities include, but not limited to:

• Responsible for the accurate processing of customer orders.
• Responsible for maintaining excellent customer relationships with all internals and all external customers.
• Stay current on issues pertaining to all orders in the ordering process.
• Required to analyze information and exercise a high degree of professionalism to insure both the customer needs and the company’s well-being are being met. Furthermore, assumes responsibility for order entry errors, which can be costly. For this reason accuracy, with attention to detail, in a timely manner is a must.
• Additionally, will actively resolve problems relating to orders (obtaining necessary information for completion of the ordering process, cancellations, changes, order errors). Proper judgement must be exercised when dealing with order discrepancy to insure complete customer satisfaction.
• Meticulously apply customer’s price lists and agreements.
• Passionately take responsibility for all customers’ issues.
• Autonomously carry out company policy and procedures.
• Create systems to ensure status is current on pricing and inventory variations.
• Communicate and coordinate with the warehouse to ensure customer requirements are executed in a timely fashion.
• Liaise with sales, accounting and warehouse staff regularly with team spirit.
• Flag issues or procedures that require updating.

Requirements

• Well organized.
• Customer oriented.
• Meticulous. Accurate work
• Able to work in a fast paced environment and remain customer focused.
• Able to multi-task.
• Able to troubleshoot, solve problems within company processes.
• Flexible and open to new challenges.

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Job Location

One Barnes-Jewish Hospital Plaza
St. Louis, MO 63110

Additional Job Details

Employment Type:
Full Time