Senior BI Analyst job at The Walt Disney Company

Job Description

Job Summary:

The Direct-to-Consumer International (DTCI) segment of The Walt Disney Company is seeking a Sr. Business Intelligence Analyst, with a strong business acumen and the technical skills necessary to uncover and present insights for the product and marketing teams of Movies Anywhere (MA). This position will report to the Manager of Analytics for Movies Anywhere.

Movies Anywhere is a cloud-based digital movie service. This app for iOS, Android, Web, and 10-foot devices (Apple TV, Roku, etc.) enables consumers to discover, purchase and watch movies from participating studios (Disney, Fox, Sony, Warner Bros., Universal) using a single service, regardless of the online retailer used to purchase those movies.

High level summary:

The Business Intelligence Analyst will use customer attributes, purchase transaction data, and event-level data from the Movies Anywhere apps to build dashboards, perform ad-hoc analyses, and generate insights that the product and marketing teams can use to make better business decisions. Members of the analytics team at Movies Anywhere are expected to become experts in how consumers interact with the app and what product and marketing experiences will increase engagement, retention, and lead to increased returns to the participating studios. This role will have significant influence in the direction of the product in the years to come.

Responsibilities:

Day-to-day:

Analyze customer cohorts to design maps of the customer journeys both inside and outside the product
Develop a deep understanding of engagement and retention drivers by cohort and provide insight on which product features are most effective in increasing retention and engagement
Uncover and recommend product improvement opportunities that would lead to increased purchase behavior (both inside and outside the app)
Help define metrics/KPIs for new product features and build automated dashboards that can display those KPIs for internal stakeholders
Help ideate and analyze A/B testing experiments to grow the MA user base and increase the number of core and engaged users
Build and deliver executive-level presentations to both the internal executive team and members of the participating studios advisory counsel
Mentor junior analyst(s), in both technical areas (SQL, Tableau, etc.) and business areas (building and delivering presentations, communicating insights to executives, etc.)
Ask and answer the next question(s) after gathering and analyzing the data to make insights more powerful – not just delivering what was asked for!

Basic Qualifications:

What we are looking for:

Business acumen – ultimately, the analyses we perform need to lead to insights and business decisions. It’s not enough to be able to “pull data” and create reports and dashboards that others have requested; our team needs to combine product and consumer expertise with a sense of the bigger picture (general business landscape in which MA operates) to help influence and drive marketing and product decisions.
Strategic thinking skills – whether these have been developed through a stint as a management consultant, during an MBA program, or through previous work experience, they are a must to be successful in this role. Understanding our partners’ goals as well as how the recent changes in the digital landscape are affecting those goals will make it easier for our team to advance our product initiatives.
Powerful SQL skills – almost all of the data we work with is accessible in our Amazon Athena SQL environment. We use JOINs, conditional aggregations (SUM(CASE WHEN), etc.) almost every day to combine data from different sources to understand our users and the performance of product features and marketing campaigns.
Communication skills – some of the analyses we do are quite technical, but they need to be communicated to executive teams, both internal to MA and to studio leadership teams. Data and analyses need to be translated into meaningful and actionable insights and recommendations that can be easily understood by executives with limited technical experience.
Executive presence - you will be “in the room” for some high-level meetings that determine the future of the product, and you will be expected to provide information or an opinion or recommendation
Problem-solving ability – Our stakeholders don’t always know the right question to ask, so we often have to figure out what the real question or desired outcome before conducting an analysis
Data visualization skills (Tableau) – Putting together visualizations that update automatically allows our team to only need to do something once, rather than on a daily/weekly/monthly basis. This role needs to be able to turn the results of a complicated SQL query into something that a non-technical person can easily understand.

Preferred Qualifications:

What Will Give You a Leg Up:

MBA – this is very close to a requirement for the position. Though the technical skills are necessary to hit the ground running, the business/problem-solving/communication skills are more important in the long run for this position.
Data manipulation skills using Python/R – sometimes we need to do analyses that SQL/Excel can’t handle, so a nice-to-have is being able to work with data using Python (Pandas) or R.

Required Education

Bachelor Degree

Preferred Education

MBA or Masters in related field

About Direct-to-Consumer and International:

Comprised of Disney’s international media businesses and the Company’s various streaming services, the Direct-to-Consumer and International segment aligns technology, content and distribution platforms to expand the Company’s global footprint and deliver world-class, personalized entertainment experiences to consumers around the world. This segment is responsible for The Walt Disney Company’s direct-to-consumer businesses globally, including the ESPN+ sports streaming service, programmed in partnership with ESPN; the upcoming Disney-branded direct-to-consumer streaming service; and the Company’s ownership stake in Hulu. As part of the Direct-to-Consumer and International segment, Disney Streaming Services, developer of the ESPN+ and Disney-branded streaming platforms, oversees all consumer-facing digital technology and products across the Company.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Movies Anywhere, which is part of a business segment we call Direct-to-Consumer and International.

Movies Anywhere is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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